★★★★★
Professional and thoughtful customer care
Following an issue with my order, I was contacted directly by the company with a sincere apology and a full refund for an item not delivered for several weeks. They also arranged a thoughtful goodwill gesture, which was appreciated and unexpected. I was impressed by the professionalism of their response and the effort they made to put things right. It's refreshing to deal with a company that listens to feedback and genuinely cares about its customers. Thank you to Janine and the team for their help and excellent customer service.
Anne Cognito
13 June 2026
★★★★★
Love Sophie Conran!
A great company to work with; very communicative and responsive. The custom ottoman we sourced for a client is perfection. So very happy to be able to get your beautiful product here in the US! Can't wait to source from you on future projects!
Lindsay Wells Suntag · USA
5 June 2026
★★★★★
Fantastic customer service from�?�
Fantastic customer service from deliberating the fabric and style to delivery and follow up. Couch is so comfortable and looks amazing. A great experience !
Kathryn Owen · USA
9 May 2026
★★★★★
Sophie's is more than just a furniture�?�
Sophie's is more than just a furniture company. Their representatives assisted in planning furniture and fabric choices. Very responsive to my multiple questions and concerns. Wonderful all around.
Elizabeth Mathieu · USA
6 May 2026
★★★★★
Beautiful Products and Staff
Not only was the Sophie Conran team lovely to work with, but the loveseat is beautiful and SO comfortable! Love this company!
Samara Kidd · USA
4 May 2026
★★★★★
The most attentive service from first�?�
Amazing attentive service from first meeting with Nadia to liaison with production and logistics, Melanie was fantastic with rearranging and holding off deliveries with our continual building delays. Delivery and installation was a dream - true experts. Sofas are beautiful and couldn't be more comfortable
Magda Devaris
24 April 2026
★★★★★
Delightful from start to finish
Delightful from start to finish - helped me with design, sent many fabric samples, helped me get my order in before the price increase, kept me informed through the construction, effortless delivery, gorgeous pieces. I purchased a sofa, chair, and ottoman and could not be happier.
Tamera Ferro · USA
19 April 2026
★★★★★
Big thank you to the team at Sofie Conran
I have 2 lovely sofas & a footstool that fit beautifully in my small cottage. I would like to thank especially Nadia & Melanie who were absolutely fantastic. They were professional & friendly, nothing was too much trouble. Also the chaps who delivered the sofas big thank you. Friends & neighbours have loved & admired the sofas.
Ward
18 April 2026
★★★★★
Incredible!
From the very start, Sophie Conran was the obvious choice for our new sofa! We had been browsing the net for a while in the hope of finding something extra special for our new home and very nearly gave up�?� that is until we clapped eyes on Sophie Conran's glorious website! We quickly fell in love with the classic chic of her designs and knew it was the right choice! Nadia was very accommodating and knowledgeable in helping us choose the right sofa and Melanie was a joy to work with in managing a seamless experience in delivering our order ahead of the scheduled delivery date! The entire process was stress-free and without any effort from our side! I cannot recommend this company enough �Y~f
Helen Beaumont-Jones
27 March 2026
★★★★★
Absolutely wonderful service and sofa
Absolutely wonderful service, people and sofas. There aren't enough adjectives to do justice to my Coco Loveseat. Very pleased I invested in it. And such friendly people on the end of every email.
Sewell
25 March 2026
★★★★★
Beautiful Roman blinds in a stunning�?�
Beautiful Roman blinds in a stunning fabric. Excellent workmanship, I'm really pleased with them.
clarinda still
24 March 2026
★★★★
Sofas
Beautiful stunning sofas unfortunately out of my price range
Christina Starmer
23 March 2026
★★★★★
Exceptional
Exceptional. That's the best way to describe both my experience with the Sophie Conran team and our new sofa. From the very first interaction, Nadia was incredibly helpful and communicative, even creating a custom rendering of the sofa in a fabric that wasn't shown on the website. Once our order was underway, Melanie made the delivery process seamless with clear, timely communication. The sofa itself truly has a "wow" factor. It's unbelievably comfortable - an absolute joy to sink into - and everyone who sees it comments on how beautiful it is. I couldn't be happier with this investment in our comfort and home.
Emily · USA
18 March 2026
★★★★★
Great follow thru and personable�?�
Great follow thru and personable communication!
Kathy B · USA
2 March 2026
★★★★★
I have just received my bespoke coco�?�
I have just received my bespoke coco sofa, chair and footstool I am absolutely thrilled. Nadia in the design team was incredibly helpful and supportive as soon as I approached Sophie conran after seeing the off the peg range in John Lewis. She as even kind enough to do a zoom call on a Sunday afternoon to talk about ideas. Nadia helped with fabric choices and I ended up choosing a stunning floral with a plain border from two separate fabric manufacturers, bespoke really means you can choose literally anything although one fabric I loved Nadia explained wouldn't be suitable for loose coverings which saved a very expensive mistake, she was so helpful during literally dozens of emails and calls �Y�� Melanie took over once the order had been placed keeping me up to date with timelines and delivery ( which ended up being much quicker than I expected) it has been such a luxury to have an L shape sofa made to our exact measurements rather than making do with what is available in a shop. The delivery team were excellent and very professional. I cannot recommend Sophie conran enough the quality of the furniture and overall customer service even down to the stunning scatter cushions has been first class �?� thank you all so much
Sara partington
25 February 2026
★★★★★
The DREAM Sofa!
I couldn't be more thrilled with our sofa! The quality is just incredible; sofas are such investment pieces, and this one was really worth it. It feels like something we will have forever. Every person that comes over immediately comments on how beautiful it is - it's completely made our living room! From the communication around ordering to the white glove delivery, every part of the experience was also impeccably thoughtful. Safe to say, I'm a Sophie Conran fan for life.
Lucy Mellors · USA
5 February 2026
★★★★★
The whole customer service from the�?�
The whole customer service from the team was second to none. Contacting them about specifications and delivery arrangements was seamless. The sofas themselves are super comfortable and extremely well made. Overall, an excellent experience.
Sandra · IE
26 January 2026
★★★★★
I cannot speak more highly of the�?�
I cannot speak more highly of the customer service I received through this company. I was so pleased with the process of ordering and delivery, the sofa is beautiful and perfect for my space. Very wonderful all around!
Ashley · USA
12 January 2026
★★★★★
The company was very easy to work with
The company was very easy to work with. The coffee table is a very solid, well made piece of furniture. The quality is superb. The furniture was delivered on time and was framed around the piece so it was well protected.
lisa k · USA
15 December 2025
★★★★★
The best decision
I have debated for three years about a Sophie Sofa (Coco 2.5) and Nadia was so patient and understanding with all of my questions and hesitations. The style and look of the sofas from Sophie spoke to me and I felt one of them had to be my dream piece of furniture. I looked at many other designs and manufacturers and kept coming back to Sophie and I am so glad I did not "settle." The "Duck Egg" color in linen was also worth waiting for. I expect to have many years of enjoyment from my bespoke piece and I know it will be enjoyed by my daughter and her family in years to come. You should have heard the squeals of delight and the spark in their eyes when they saw it had been delivered. Melanie picked up after Nadia finished her assignment with me and made the ordering and decision-making easier than any other item I have ever ordered. Thank you so much. What a tremendous value and quality this sofa has, and I am looking forward to the future memories made watching TV, reading, or even sitting cross-legged writing up notes from a lecture.
Jo Davis · USA
21 November 2025
★★★★★
Always stayed informed of the progress�?�
Always stayed informed of the progress of my pieces. They were responsive with questions I had regarding timeline. My order came when estimated and was delivered expertly into my home.
ALLISON C · USA
14 November 2025
★★★★★
The sofa is gorgeous and high quality
The sofa is gorgeous and high quality, customer service is exemplary and the delivery process was excellent, really helpful people prepared to go the extra mile and charming with iy. I couldn't be more delighted.
JOHANNA GATES
12 November 2025
★★★★★
Wonderful experience from start to�?�
Wonderful experience from start to finish, including lots of advice on which sofa, which fabric and which piping to pick as I was tempted by so many choices. Love that they manufacture in both the US as well as the UK, making the delivery journey a lot easier.
Marisa Higgs
11 November 2025
★★★★★
Exceptional customer service
I have recently ordered the Cocobella sofa in Spring Green Stripe and I am so looking forward to it's arrival. I would like to thank Nadia for all her help and advice, it has been such a pleasure.
Yonathan Shahar
16 October 2025
★★★★★
Stunning Sofas, Outstanding Experience
The sofas look absolutely beautiful. I'm honestly so impressed. You can really feel the craftsmanship and attention to detail. They're super solid and well made, with firm but comfortable seating and perfectly tailored pillows. They've definitely become the center of attention in the best way because the design is just that good. In a world where everything feels mass-produced, it's so refreshing to see true handmade artistry. Please pass along my thanks to the whole team. Both sofas are incredibly well crafted, and the fabric feels so smooth and refined. These truly feel like forever pieces. It was also such a pleasure working with Nadia and Melanie. They were so patient and helpful in selecting the perfect material for our sofa set.
Ripan Dhillon · USA
15 October 2025
★★★★★
The sofa is beautiful & great quality
The sofa is beautiful & great quality. The customer service team was easy to work with and very communicative throughout the entire process as well as allowing me to make modifications to fit my client's needs.
Madison Beltz · USA
7 October 2025
★★★★★
My Sophie Conran sofa is going to bring me joy for the rest of my life!
I saw a Sophie Conran sofa on Facebook and could not get it out of my mind. It seemed like the most beautiful sofa I'd ever seen. After thinking about it for quite a while, I ordered the sofa of my life. I live in Denmark, so the sofa needed shipping, but today the sofa arrived, and it is breathtakingly lovely. It will make me happy every day for the rest of my life! It is so beautiful! And I have to praise everyone at Sophie Conran, thank you Melanie and Nadia, you were extremely kind and helpful and the whole experience has been such a joy.
Anmelderen · DK
17 September 2025
★★★★★
The sofa I have always dreamed of
I have discovered Sophie Conran's sofas on Instagram and I decided to purchase the COCOBELLA 3,5 seater + a footstool in Boho denim blue. It was not easy from France but with the help of Nadia and Melanie, really both fantastics, it is now a reality. The sofa is beautiful and to sit on it is a great pleasure. I still dream of another one in the future.... Thank you Sophie and all the team !
Rosine Rousseau · FR
11 September 2025
★★★★★
A 5 star experience
The love seats are beautiful and so comfortable! The service from our first call to the delivery team was exceptional. The guidance we received on the cushions, the attention to detail to ensure a successful delivery was beyond our expectations. I would not hesitate to recommend Sophie Conran.
Dana Miller/Splash Home Design · CA
9 September 2025
★★★★★
We LOVE our 3-seater Felix sofa
We recently purchased the 3-seater Felix sofa in Potting Moss and absolutely love it! A huge thank you to Nadia, Melanie, and the entire SC team. They made our experience seamless, especially by offering to build the sofa in a way that allowed it to fit through our narrow doorways. Delivery was smooth and on time. We would highly recommend a Sophie Conran sofa to everyone. Thank you again!
Charley BC
20 August 2025
★★★★★
Very happy with my coral orange loveseat
I ordered the coral orange loveseat with flower print after I saw it on Instagram, the effort to ship it to the Netherlands was wonderful, the quality is very good and I am very happy with it.
Lilian · NL
11 August 2025
★★★★★
Fabulous experience
Nadia, Melanie and the whole Sophie Conran team made our experience memorable. We are so happy with our new sofa and the whole process went perfectly smoothly. We can only highly recommand their services. Thanks again!
Jade Michet · CH
10 July 2025
★★★★★
Simply incredible sofas and wonderful sofas!
I cannot thank Nadia & the Sophie Conran team enough! We had very specific dimensions to work with which made finding the perfect sofa really difficult, from start to finish they went over and above to ensure we found what we were looking for and most importantly that it would fit through our very small doorway! They spoke directly with John Lewis and stayed in contact with us directly over email and arranged for us to view the sofa in a showroom. Truly fantastic service, quick delivery and the most beautiful and comfortable sofa in the world. THANK YOU!
Tilly Clarke
1 July 2025
★★★★★
Fabulous experience
Everything was expertly handled from start to finish. Customer service has been fantastic and the sofa arrived sooner than anticipated! The sofa itself is of extremely high quality and we're so pleased with it. Highly recommended
Restful Roots
24 June 2025
★★★★★
A wonderful experience and amazing products
The team at Sophie Conran made ordering two sofas and shipping them to Hong Kong very seamless and were wonderful from the get go. The sofas are absolutely gorgeous and I could not be happier!
Rachel Mocatta · HK
1 June 2025
★★★★★
A Lovely Salthrop Large Sofa
We purchased a Salthrop Large Sofa with Big Back Cushions in Kitty Blue Green. It is truly an extraordinary sofa and is now the center of our living room. Kids and adults alike fight to sit on it since it's so comfortable and best part is that it can easily seat 3 people. It is a beautiful sofa! The whole ordering and delivery process went smoothly and it was delightful to be able to visit the studio during a business trip to London. The team even gave me travel advice to the UK - thank you! I will definitely order again as we furnish the rest of our next house over the next year.
MM-spokane · USA
16 May 2025
★★★★★
Beautiful bespoke Loveseat�?�
We ordered a bespoke Loveseat in Capelo Sea Salt from Sophie Conran, and we absolutely love it! It's beautifully made, and the fabric is simply gorgeous. Nadia and Melanie were fantastic from start to finish - helpful, reassuring, and incredibly accommodating. They even arranged for us to visit the workshop so we could see the sofa and fabric in person before placing our order. I highly recommend their services!
J.F.
9 May 2025
★★★★★
Fabulous product
Our entire experience of purchasing a sofa was seamless from start to finish. Delivery was quick and easy and we are in LOVE with our new sofa. We couldn't recommend Sophie Conran enough!
Audrey Golden · USA
5 April 2025
★★★★★
I bought a fabulous Coco 3.5 sofa in�?�
I bought a fabulous Coco 3.5 sofa in Kitty Spring green from Sophie Conran. Fabulous customer service great men who delivered the sofa putting it exactly where I wanted it and removing all packaging . I love the sofa so comfortable and beautifully made.
Carol Hughes-Davies
26 March 2025
★★★★★
Love the sofas
Love the sofas - love the team - love the ethos - thank you team SC for a wonderful kind service. Best Phillipa x
Phillipa Lepley
9 February 2025
★★★★
Great service and follow through
Great service and follow through. Had an issue where the fabrics in which I ordered my sofa were out of stock, which I was not informed about until a few months into the process, but the team worked to problem solve and send me a spare cover until the fabrics came back in stock.
Mary Kate Turner · DK
30 January 2025
★★★★★
Excellent customer service following�?�
Excellent customer service following receipt of an incomplete order. Support was immediate and issue resolved very quickly. Thank you.
Ruth Nash
9 January 2025
★★★★★
Exquisite Vintage Champagne Glasses and Impeccable Customer Experience!
I am absolutely delighted with my purchase of the Four Champagne Flutes with Lens Design & the Six Champagne Saucers with Gold Rims by The Vintage List. Both sets are stunning- the flutes bring a refined vintage charm with their beautiful lens detailing, while the gold-rimmed saucers add a timeless elegance to any occasion. Each piece is beautifully crafted and a joy to use. The flutes enhance the experience of enjoying champagne, and their unique style has drawn many compliments from my guests. The excellent service provided by Sophie Conran customer service team especially Nadia and Aivie made the entire experience even better. A special thank you to both of you and the entire support team for their dedication and efficiency in ensuring my order was delivered on time and beautifully packaged with care, reflecting the same level of quality as the glassware itself. I highly recommend these products-and the excellent team behind them!
Rashmi
7 January 2025
★★★★★
Really positive experience with Sophie�?�
Really positive experience with Sophie Conran's team getting a Coco 2.5 seater. The team was very helpful advising on cushion filling, the delivery team was very professional and courteous, and Melanie called to check in to ensure everything was great. Extremely comfortable and high quality, we are thrilled with it.
Michaela
23 December 2024
★★★★★
coco sofabed
Beautiful sofa bed, super comfy too. Customer service was really helpful and great.
C W
11 December 2024
★★★★★
Very comfortable sofas and excellent service
I ordered two Coco 3.5 seater sofas and am delighted with them. The quality seems excellent and they are extremely comfortable. Nadia was incredibly helpful throughout - from helping me place my order through to communicating delivery times. The whole experience was excellent.
customer
1 October 2024
★★★★★
Beautiful sofa... and a great experience
Just took delivery of our 3x3 corner sofa. Nadia was a pleasure to liaise with throughout our experience. Nothing was too much trouble, from viewing a sofa in their London apartment, to help choosing the right fabric. It's super comfy and the entire family love it, including our little dog!
Customer
24 September 2024
